FREQUENTLY ASKED QUESTIONS

1-PRODUCT
1.1-WHAT IS THE AUTHENTICITY OF THE PRODUCTS?
All items sold in the LA TRIBUNA FC store are of the highest quality and have all the necessary labels, seals, and identification.

1.2-WHAT SIZES ARE AVAILABLE?
In addition to a wide variety of products, we also offer a range of sizes. Size options include S, M, L, XL, and XXL. Each product has a SIZE GUIDE (below the description) so you can verify the correct measurements for your body.

1.3-DO YOU WORK WITH EXTRA SIZES?
Yes. We also work with 3XL and 4XL sizes, but not for all products. Contact us via WhatsApp to confirm if the desired model is available in these sizes. IMPORTANT: We charge an EXTRA fee of €5.00 (for each 3XL or 4XL product) to cover the high manufacturing costs of these sizes.

1.4-CAN I CUSTOMIZE?
Yes. We offer the option to personalize your product with a name and number, free of charge, and with FREE PERSONALIZATION. Customers can choose to personalize with their own name or a player's name. It's important to note the character limit:
NAME: 15 characters
NUMBER: 2 digits

1.5-WHAT ARE THE DIFFERENCES BETWEEN THE FAN MODEL AND THE PLAYER MODEL?
FAN

  • Fabric with fewer details
  • Less sweat absorption
  • The supplier symbols and the shield are sewn

PLAYER/AUTHENTIC

  • Tighter, more flexible and with more details
  • Greater sweat absorption
  • The supplier symbols, sponsorship and crest are embroidered

1.6-DO YOU OFFER ANY PROMOTION?
Yes. Our website has an active "Buy 3, Pay 2" promotion system. The promotion has no restrictions and also offers completely free shipping. Taking advantage of the promotion is simple: just add three products to your shopping cart, and our system will automatically identify and deduct the price of a complete product. This way, you can buy three products for the price of two quickly and efficiently.

2-SECURITY/PURCHASE
2.1-IS IT SAFE TO BUY FROM YOUR STORE?
Yes. Our website has an SSL security certificate, which protects important customer information while browsing and especially when making purchases on the site. Your data will be protected during the purchasing process, which we securely handle through Shopify's excellent payment platform.

2.2-WHAT PAYMENT METHODS ARE AVAILABLE?
The payment methods available at the time of purchase are as follows:
• IBAN;
• Credit Card;
• Paypal;

2.3-DO I NEED TO CONTACT YOU BEFORE MAKING A PURCHASE?
No. Our website offers sufficient structure and information so customers can make purchases independently, without the need for prior assistance, streamlining the process. Pay attention to our social media channels and take advantage of our discount coupons and promotions to purchase directly from the website.

3-FOLLOW-UP
3.1-DO YOU USE TRACKING CODES?
Yes. We use Tracking Codes, based on the premise that this tool is essential for customers to closely monitor each purchase.

3.2-HOW LONG AFTER PURCHASE WILL I RECEIVE THE TRACKING CODE? AND HOW?
The tracking code is sent by the LA TRIBUNA FC team between 3 and 5 business days after your order payment is confirmed. Using the delivery information, we identify your contact number and send the code via WhatsApp.

4-SHIPPING/DELIVERY
4.1-HOW LONG DOES IT TAKE TO PREPARATE AND SHIP THE PACKAGE?
The preparation and shipping of your item, following all necessary care and procedures, also takes between 2 and 5 business days. Along with the tracking code, you will receive a photo of your product in its packaging, so you know your package has been sent to its final destination.

4.2-HOW LONG WILL IT TAKE FOR THE PRODUCT TO ARRIVE AT MY ADDRESS?
Your product has an estimated delivery time of 7 to 15 business days, considering that it is manufactured internationally. Please note that this delivery time may be extended only in cases of delays, strikes, periods of high demand, or holidays of the shipping company.
The delivery process within each country is handled by the designated carrier. Please ensure someone is present at the address provided to receive the package. The carrier typically makes three delivery attempts at the address. Otherwise, your package will be held at the nearest post office or carrier facility and must be picked up within 7 calendar days. If not picked up within 7 days, the package will be returned to the sender, incurring a shipping fee for reshipment.
Please pay attention to the address information you provide at the time of purchase to avoid future inconveniences. We inform you in advance that, in the case of an INCORRECT or INCOMPLETE address, the customer will NOT be entitled to a refund. A new shipping fee of €20.00 will be charged for resending the package.